Delivery Terms& Conditions and Privacy Policy

Terms and Conditions

Welcome to footloosestores.com website (the "Site"). These terms and conditions ("Terms and Conditions") 
apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

Home Delivery

A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed.
Some areas may take longer due to the frequency of deliveries to the delivery state. 
Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within 10 days.

When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.


Responsible for upon delivery

please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and call our Customer services 010 270 11114 within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please call us.


Returns & Cancellations

1 Return Policy
If you change your mind after making a purchase, just bring the product back to your Footloose store for a store credit within 90 days. All we ask is that you bring/send your receipt and return it in its original packaging. Please note that we may request for you to email/ send pictures of damaged or defective merchandise. (For more info please call our customer services:010 270 11114).

2 Cancellation Policy:
- If you a requesting to cancel your order that is being shipped, you must call us within 2hrs from the time the order was placed. We apologize, orders placed online or over the phone that are shipped begin processing immediately at one of our Distribution Centers to ensure order fulfillment and shipping time.

- If you would like to cancel or change your order being delivered, please contact us as soon as possible. We will do everything we can to accommodate your request. Please note once your order has shipped, you will pay only shipping fees.


Privacy& policy:

 

Thank you for visiting footloosestores.com, including the Footloose online store.

 

You can visit the Site and browse without having to provide personal details.

During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password. We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details. We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. 

 

Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users' demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. 

 

Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).