Delivery Terms & Conditions

Terms and Conditions

Welcome to footloosestores.com website (the "Site"). These terms and conditions ("Terms and Conditions") 
apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

Home Delivery

A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed.
Some areas may take longer due to the frequency of deliveries to the delivery state. 
Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.

When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.


Responsible for upon delivery

please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and call our Customer services 010 270 11114 within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please call us.


Returns & Cancellations

1 Return Policy
If you change your mind after making a purchase, just bring the product back to your Footloose store for a store credit within 90 days. All we ask is that you bring/send your receipt and return it in its original packaging. Please note that we may request for you to email/ send pictures of damaged or defective merchandise. (For more info please call our customer services:010 270 11114).

2 Cancellation Policy:
- If you a requesting to cancel your order that is being shipped, you must call us within 2hrs from the time the order was placed. We apologize, orders placed online or over the phone that are shipped begin processing immediately at one of our Distribution Centers to ensure order fulfillment and shipping time.

- If you would like to cancel or change your order being delivered, please contact us as soon as possible. We will do everything we can to accommodate your request. Please note once your order has shipped, you will pay only shipping fees.